TERMS AND CONDITIONS

Thank you for choosing Fairway Nutrition! We are committed to delivering exceptional products and service. Should you have any questions or feedback, feel free to contact us at sales@fairwaynutrition.co.uk.

 

1. Ordering Made Simple

Placing an order with Fairway Nutrition is straightforward:

  • Online: Add your products to the cart and proceed to our secure checkout.

  • By Email: Prefer not to order online? Email us at sales@fairwaynutrition.co.uk to place your order.

 

2. Shipping Policy

  • Orders confirmed before 12 PM on a working day will be dispatched the same day.

  • Orders received after 12 PM, during weekends, or on public holidays will be shipped the following working day.

Delivery Charges:

  • Standard UK mainland shipping is free.

 

3. Returns and Refunds

We want you to be completely satisfied with your purchase. If you wish to return a product:

  • Items must be in their original, unopened packaging.

  • Returns must be made within 30 days of receipt.

Refund Process:

  • Refunds will be issued for unopened and unused items once received and inspected.

  • Shipping costs for returns are the customer’s responsibility unless the item is defective or not as described.

  • We recommend using tracked shipping for all returns, as we cannot be held responsible for items lost in transit.

For return assistance, contact sales@fairwaynutrition.co.uk.

 

4. Payment Security

Your security is our priority. All payments are securely processed through Stripe, a trusted and secure payment provider.

Look for the padlock icon in your browser bar during checkout to confirm a secure transaction.

5. Privacy and Data Use

Your privacy matters to us. We use your information solely for order processing and delivery. We will never share your details with third parties without your consent.

6. Customer Support

For assistance or inquiries, email us at sales@fairwaynutrition.co.uk. We aim to respond within 1–2 business days.

 

7. Tax Information

VAT is applied at the standard UK rate of 20% on applicable products. Certain items are VAT-exempt and are labelled accordingly.

 

8. Satisfaction Guarantee

We believe in the quality of our products. That’s why we offer a 30-day satisfaction guarantee. If you’re not happy, let us know and return the product for a full refund (subject to our Returns Policy).

 

9. Payment and Order Processing

  • Payment is collected only when your order is ready for dispatch.

  • Fairway Nutrition reserves the right to cancel any order before payment is processed.